Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

 

This refund policy outlines your rights and the process for returning items purchased from us.

*1. Eligibility for Refunds:*
You can request a refund within 30 days of receiving your accessory if it is faulty, damaged, or not as described.

*2. Non-Refundable Items:*
Please note that custom-made items and earrings cannot be returned due to hygiene reasons unless they are faulty.

*3. Condition of Returned Items:*
Items must be returned in their original packaging and in the same condition as received. Items that are worn, altered, or damaged may not be eligible for a refund.

*4. Proof of Purchase:*
Please include your  proof of purchase with the returned items.

*Process for Returns and Refunds*

*1. How to Initiate a Return:*
To initiate a return, please contact our customer service team at bbhandmade88@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions.

*2. Return Shipping:*
Customers are responsible for return shipping costs . We recommend using a trackable shipping service or purchasing shipping insurance.

*3. Processing Time:*
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Refunds will be processed within 14 days of receiving the returned item.

*4. Refund Method:*
Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to appear in your account.

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*5 We don't offer exchange.